Complaints & Warranty

How long does my warranty last?

By default, all My Brand items have a six month-warranty.

The exception to this warranty is rhinestones. Rhinestones getting detached from clothes are not covered by the warranty term.

My item has deficiencies. What can I do?

Oops, that isn’t supposed to happen. We’ll happily fix this for you.

Email a picture of the item to info@my-brand.com, then we will assess what’s wrong as swiftly as possible and offer you a suitable solution.

Do I receive a warranty certificate with my order?

The invoice of your order counts as a warranty certificate, so keep it handy!