Complaints & Warranty
How long does my warranty last?
By default, all My Brand items have a six month-warranty.
The exception to this warranty is rhinestones. Rhinestones getting detached from clothes are not covered by the warranty term.
My item has deficiencies. What can I do?
Oops, that isn’t supposed to happen. We’ll happily fix this for you.
Email a picture of the item to email@example.com, then we will assess what’s wrong as swiftly as possible and offer you a suitable solution.
Do I receive a warranty certificate with my order?
The invoice of your order counts as a warranty certificate, so keep it handy!