Exchange and Returns

How can I return my order? 

You can return your online purchases to us within 14 days. All ordered items may be tried on at home. The items are to be unused and unworn in their original packages with price tags attached.  

You don’t have to report your return to us online. Simply fill in the enclosed return form, put it in the box and return it to:

My Brand Returns
Rhoneweg 30
1043 AH
Amsterdam

In the Netherlands, you can drop off the package at a PostNL package point near you.

In Belgium, you can drop off the package at a UPS Access Point near you.

We offer the ability to exchange ordered items for another size or you can choose to have your purchase amount refunded.

You will receive the return of your purchase price within 10 working days with the same method that you used to pay for your order.

I returned my order. When do I get my money back?

We’ll try our hardest to return the purchase price to you as swiftly as possible. As soon as we’ve received your package, it will take 10 working days at the most. Often, it happens more swiftly than that! The purchase amount will be returned with the same method that you used to pay. Your money has not been returned after 10 days? Then don’t hesitate to get in contact with our customer service.

Can I return my purchase if bought in a store?

This is not “yet” possible. Items bought in one of our stores can be returned within 14 days to the store they were purchased from.

I bought something at a discount, but it’s the wrong size. Can I still get a discount?

Definitely, you can exchange the article for another size at the discount rate for which you originally bought the article. Fill in the enclosed return form and indicate what size you want to exchange the item for. As soon as we’ve received the package at our warehouse, we will send you the right size as swiftly as possible.

Can I exchange my purchase when bought in a store?

Definitely, you can exchange your purchase within 14 days in the store you bought it at. Bring the purchase receipt. The items are to be unused and unworn in the original package with the price tags attached. They cannot be returned by mail.

Can I still exchange/return my article after the return period?

No, it’s unfortunately not possible to return your article outside of the return period.